Refund policy
How refunds work on Simply Streamers. This page sits alongside section 6 of the terms, and the terms govern if the two ever disagree.
1. When we refund you
If something you bought does not work and we cannot fix it, contact us and we will refund you. That covers an overlay that will not load, a plan that never activated, and credits that never arrived.
2. When we normally do not
Subscription payments and one-time purchases are generally non-refundable once the billing period has started or the item has been downloaded, because what you are buying is delivered immediately.
3. Your rights under consumer law
Nothing on this page limits any refund or cancellation right you have under the consumer law that applies where you live, including statutory rights to cancel a distance purchase. Those rights always take precedence over this page.
4. Cancelling a subscription
You can cancel a plan at any time from the billing page in your account. Cancelling stops the next payment, there is no cancellation fee, and you keep the plan until the end of the period you have already paid for.
5. What happens after a refund
When we refund you, or when you cancel an order, the matching plan, credits or gallery item are removed from your account.
6. How to ask
Email support@simplystreamers.com from the address on your account and tell us what you bought and what went wrong. We answer within one business day, and refunds go back to the original payment method.